The website you use to access your online bank account(s) is BarclaysUS.com

Mobile App: Search "Barclays US" at either the Apple App store or Google Play store, and click on the app to download. Or text "Mobile" to 60956.

Desktop or mobile web browser: You can also log in using your desktop or mobile web browser by going to BarclaysUS.com and clicking "Set up online access."

To use the Barclays US app, users need to have a minimum of iOS 15 or above for Apple devices and Android 12 or above for Android devices.

If your device is ever lost or stolen, you can call Customer Care at 877-852-1058 and we can limit the access to your bank account(s) for that device.

ADA/Accessibility Services: Please contact us using relay services (dial 711).

When you replace your lost or stolen device, you will need to download the Barclays US mobile app again to log in and access your account(s).

You can reset your password on our website BarclaysUS.com.  Simply select the Forgot UserID and/or Password link during the log in from the homepage.  You will be asked a few short questions to verify your identity.  Then choose to have a one-time pass code sent to you by email, phone or text.  The one-time pass code will be active for 10 minutes.

Yes, you need to be an active member and need to supply your Membership Number to apply for Select Savings from Barclays and/or Select CD from Barclays accounts.

Yes. Barclays Bank Delaware is a member of the FDIC, so our deposit accounts are insured up to the maximum amount allowed by law. If you want to learn more about FDIC insurance limits, visit www.fdic.gov. Please note, Barclays credit card and loan accounts are not FDIC insured and the companies having cobrand relationships with Barclays are not FDIC insured institutions.

There are no monthly maintenance or annual fees charged for Barclays accounts. Certain circumstances, like early withdrawal of CDs or insufficient funds, may incur penalties or fees. For more information about fees, please see account Terms and Conditions.

Your external account is a bank account you have with another U.S. financial institution. It’s linked to your Barclays account so that you can transfer money between the two. Any external account that you link to your Barclays account must be in your name.

For security reasons, we use test deposits as part of the external account verification process. 2 to 5 business days after you add a link to your Barclays account, we’ll make two test deposits of less than $1.00 into your external account. We do not use your money to make these test deposits.

We’ll then ask you to log in to your Barclays account and report the amounts of those test deposits. After you have confirmed the test deposit amounts, you’ll be able to begin transferring money between your Barclays account and your external account. We use this method to verify each new external account. If you do not verify your external account within 99 days from when you opened your account, transfers will be restricted until you can verify your external bank account. 

Our routing/ABA number is 031101321.

Please note: Barclays does not accept wire transfers at this time.

To set up direct deposit, simply contact the external account from which you’d like to transfer funds into your Barclays account.  You’ll need to follow their procedures for setting up direct deposit but all of them will need the following information:

·         Your Barclays Online Banking account number

·         Our routing/ABA number: 031101321

There are two ways to update your personal information:

• Log in to BarclaysUS.com and select My Profile to change your personal information, or
• Give our Customer Care team a call at 877-852-1058. We’re here to help you, 7 days a week from 8:00 am to 8:00 pm ET.
  • ADA/Accessibility Servics: Please contact us using relay services (dial 711).

You can send an email with copies of your documentation or follow up on your request via  DepositResearch@barclaycardus.com or by mail to:

Barclays
P.O. Box 70378
Philadelphia, PA 19176

You are allowed to open and maintain any combination of 25 total accounts. Please note that there is a 3-account maximum for Select Savings from Barclays accounts.

Log in to your Barclays account, select the External accounts tab, and then the Add bank account button. Enter your external bank routing and account number. Review your entry and then select the Submit button.  Your Barclays account may only be linked to 3 external bank accounts. You will need to verify each linked external account with test deposits.

Complaint Policy

Barclays is committed to offering quality products and services. We want to make it simpler for our customers to report instances of dissatisfaction. Barclays upholds principles that aim to:

• Ensure that all customers are treated fairly and ethically, and that issues are addressed promptly.
• Embed complaint principles and complaint standards across our organization.
• Ensure that the team uses sound judgment, in combination with the standards set by Barclays, to reach suitable, consistent and timely decisions.
• Inform customers about complaint status and resolution.
• Make certain all colleagues are certified on our complaints policy and principles.

Barclays strives to make it easy for your voice to be heard. If you’d like to submit a complaint, you can contact us with one of these methods:

U.S. Mail

Barclays
P.O. Box 70378
Philadelphia, PA 19176

Telephone

877-852-1058

ADA/Accessibility Services
Please contact us using relay services (dial 711).

Existing customers can also submit a complaint by accessing their online account and sending a Secure Message.

When you contact us, we’ll gather relevant information such as your name and address, contact information, and a description of your concerns. Barclays colleagues will use this information to fulfill our commitment to providing an efficient and fair resolution. Barclays ensures that each complaint is reviewed on individual merit and that all facts are reviewed to form a cohesive picture of the concerns raised. Barclays aims for swift resolution of complaints; however, some instances may require additional research, and the length of the investigation may be extended. If remediation is required, Barclays colleagues will provide you with an explanation of remediation and any resulting actions.

We value your feedback and appreciate when our customers take the time to provide honest and constructive feedback.

You can add a beneficiary by logging in to your Barclays account and then clicking on the Details button for the account you want to add a beneficiary.  From there, select Beneficiaries and owners  tab.  Click on the Add Beneficiary link.  You will be required to provide the name, date of birth, social security number, and home address for each beneficiary you want to add to your account.

You can add up to four (4) beneficiaries to each Barclays account.  You can assign different distribution amounts to each beneficiary, or they will receive an equal share of the assets by default.  For example, if there are four beneficiaries, each will receive 25% of the funds.

With a Select Savings from Barclays account, your Annual Percentage Yield (APY) can increase or decrease, depending on your end of day balance.  You can view your current tier in which your balance falls by viewing our Select Savings page: Barclays Select Savings

Yes, each customer can only have a maximum of 3 open Select Savings from Barclays accounts.

Yes, you can only deposit a maximum of $1 million per Select Savings from Barclays account.  If you reach the $1 million balance threshold, your account will continue to earn interest; however, you will not be able to deposit additional funds.

There is no minimum balance, but accounts that maintain a zero balance for 6 months will automatically close.

You can either withdraw your funds or automatically renew your Select CD at the interest rate and annual percentage yield (APY) in effect on the date of maturity. You can set your maturity options prior to the date of maturity by logging in to your account, selecting Account Details, then Select Maturity Options tab.  You can also renew it with a different term.

Beginning on the date of maturity, to withdraw your funds within the 14-day grace period, you'll need to contact us in writing or by phone before the grace period ends. For more detailed instructions, call the Barclays Customer Care team at 877-852-1058, 7 days a week from 8:00 am to 8:00 pm ET. ADA/Accessibility Services: Please contact us using relay services (dial 711).

Yes. We’ll send you an email alert approximately 30 days before and approximately 7 days your Select CD matures.

Yes. You will be notified 30 days prior to your  Select CD maturity date. At that time you will have to log in to your account and make a maturity selection.  You will receive a final reminder 10 days prior to maturity.

Yes. You can receive interest disbursements each month. You have the option to keep interest in your Select CD account or to transfer it to your savings account (or to a verified external account). To set up this preference, please log in to your account, select the Account detail tab, and go to the Additional Details section. Under CD interest disbursement, select the Edit option.

Yes. A penalty will be imposed for any withdrawal of principal from your Select CD from Barclays account before maturity. Principal is defined as the original dollar amount of the Select CD from Barclays. 

If the amount required to be forfeited is greater than the interest earned or paid on your Select CD from Barclays account, we will deduct the difference from principal.

For a Select CD from Barclays account with a term less than 24 months, a penalty equaling 90 days simple interest on the dollar amount withdrawn subject to penalty will be imposed, and for a Select CD from Barclays account with a term of more than 24 months, a penalty equaling 180 days simple interest on the dollar amount withdrawn subject to penalty will be imposed. In certain circumstances, such as the death or incompetence of a Select CD from Barclays account holder, the law permits, and in some cases requires, the waiver of the early withdrawal penalty.

A CD ladder is a savings strategy where you invest in several certificates of deposit with staggered maturities.  With this strategy, you'll redeem funds more often than if you put all of your savings in a long-term CD, while still reaping some long-term, predictable beneftis.

For general information: Bankrate CD Ladder Guide

Determine how often you want access to your funds. The more frequently you want access, the shorter term your CDs should be.

You’ll be sent a notice of your CD maturity options. You can either reinvest those funds in a new CD at the current interest rate, or have full access to the funds.

If you choose to break your CD before it matures, you will incur a penalty. Otherwise, when it matures, you can choose to reinvest the funds or to cash in the CD.

The Deposit Checks feature allows you to make a check deposit into your Select Savings from Barclays account by uploading a picture of a check from your computer, laptop or mobile device. This feature was formerly known as Remote Deposit Services, and is still covered in your Account Agreement under that name.

When you’re logged in to your online account, select the Deposit Checks tab and follow these steps:

1. Tell us about your deposit, such as the amount on the check and the receiving account. 
2. Sign the back of your check and write "For Mobile Deposit at Barclays Bank Only" below your signature. (Or if available, check the box that reads: "Check here if mobile deposit".)
3. Upload a picture, from your phone, tablet or personal computer, of the front and back of the check.
4. Submit your deposit.

We’ll send you an email confirmation once we receive the images and another email once the deposit is processed. Checks deposited after 3:00 pm ET will be processed the next business day.  There’s a 5-day minimum hold time on the amount deposited.

You can deposit all checks made payable to you, with the exception of:

• Money orders
• Third party checks
• Foreign checks

Yes. Our website and mobile app offer multiple layers of security including password protection, internet firewalls, and encryption.

When you deposit a check through Deposit Checks, images of the front and back of your check are processed as if a paper check was physically deposited. After funds are available in your account, please mark your physical checks as “Void” and securely dispose of them so that they won’t be deposited again.

Yes. There are limits on the amounts you can deposit remotely:

• Check amount maximum: $5,000
• Daily amount maximum: $10,000
• Check number maximum: 10 checks in a single day
• 10 business day maximum: $50,000 / 20 checks