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  • 1. Are Barclays Bank of Delaware (Barclays) accounts FDIC insured?

    Yes. Barclays Bank Delaware is a member of the FDIC, so our deposit accounts are insured up to the maximum amount allowed by law. If you want to learn more about FDIC insurance limits, visit www.fdic.gov.

  • 2. Are there fees for Barclays accounts?

    There are no monthly maintenance or annual fees charged for Barclays accounts. Certain circumstances, like early withdrawal of CDs or insufficient funds, may incur penalties or fees. For more information about fees, please see account Terms and Conditions.

  • 3. What is an "external account"?

    Your external account is a bank account you have with another U.S. financial institution. It’s linked to your Barclays account so that you can transfer money between the two. Any external account that is linked to your Barclays account must be in an account holder’s name. This includes payment processing companies such as: PayPal, Dwolla, Coinbase, Venmo, Square, and Payday loan deposits.

  • 4. Tell me about "test deposits."

    For security reasons, we use test deposits as part of the external account verification process. 2 to 5 business days after you add a link to your Barclays account, we’ll make two test deposits of less than $1.00 into your external account. We do not use your money to make these test deposits.

    We’ll then ask you to log in to your Barclays account and report the amounts of those test deposits. After you have confirmed the test deposit amounts, you’ll be able to begin transferring money between your Barclays account and your external account. We use this method to verify each new external account. If you do not verify your external account within 99 days from when you opened your account, transfers will be restricted until you can verify your external bank account. 

  • 5. How do I reset my password?

    You can reset your Barclays Online Banking password on our website. Simply select the Forgot UserID and/or Password link during Log In from the Barclays Online Banking home page. You will be asked a few short questions to verify your identity. Then choose to have a one time pass code sent to you by email, phone, or text. The one time pass code will be active for 10 minutes. 

  • 6. What is Barclays Online Banking routing/ABA number?

    Our routing/ABA number is 031101321.

    Please note: Barclays does not accept wire transfers at this time.

  • 7. How do I set up a direct deposit?

    To set up direct deposit, simply contact the external account from which you’d like to transfer funds into your Barclays account.  You’ll need to follow their procedures for setting up direct deposit but all of them will need the following information:

    ·         Your Barclays Online Banking account number

    ·         Our routing/ABA number: 031101321

  • 8. How can I update my address or other personal information?

    There are two ways to update your personal information:

    ·         Log in to BarclaysUS.com/deposits and select My Profile to change your personal information, or

    ·         Give our Customer Care team a call at 888-710-8756. We’re here to help you, 7 days a week from 8:00 am to 8:00 pm ET.

  • 9. If I need to provide documentation for my account or follow up on paper work I have already submitted, how can I contact Barclays?

    You can send an email with copies of your documentation or follow up on your request via  DepositResearch@barclaycardus.com or by mail to

    Barclays
    P.O. Box 2460
    Cranberry Twp., PA 16066

  • 10. How many Barclays Online Banking accounts can I have?

    You are allowed to open and maintain any combination of 25 total accounts. Please note that there is a 3 account maximum for Dream Accounts.

  • 1. How do I deposit funds into my Barclays Online Savings Account?
    • Make deposits from your personal computer or smartphone using Remote Deposit. (See Remote Deposit FAQ tab for more information.)
    • Set up direct deposit into your account. (See under General tab.)
    • Transfer funds electronically through an ACH transaction. To do this, log in to your account, select Transfer Money, enter the amount you'd like to transfer, select which account the funds will come from and the account where you'd like the funds to go. Then schedule the date of your transfer.
    • Mail your check to the address below. Sorry, but we don’t accept checks drawn on foreign banks, third-party checks or cash deposits. (A third-party check is a check that is signed over to an individual not named on the front of the check.)

    Barclays

    P.O. Box 4538

    Carol Stream, IL 60197

  • 2. How do I withdraw funds from my Barclays Online Savings Account?

    Simply log in to your account, select Transfer Funds, and transfer the desired amount to your external account. It can take 2 to 3 business days for the funds to be posted by your external bank. You can also call Barclays Customer Care at 888-710-8756, 7 days a week from 8:00 am to 8:00 pm ET, to request to have a check mailed directly to you. Remember, you’re only allowed to withdraw funds up to 6 times in each statement cycle without incurring a fee.

  • 3. When do deposits start earning interest?

    Deposits begin earning interest as soon as they post to your account. An electronic deposit typically posts 2 to 3 business days after the transaction or transfer is initiated. A check deposit is processed on the day we receive it.

  • 4. How long are deposits on hold?

    For all deposits made by check or electronically, funds will be held for five (5) business days from the day on which we credit your account for that deposit. ACH credits and funds transferred from another of your accounts at Barclays will be available immediately. 

  • 5. How long does it take for an ACH transfer from my Barclays account to post to my external account?

    ACH transfers to your external account typically post 2 to 3 business days after they are processed.

  • 6. Is there a limit to the number of transfers I can make from my Barclays Online Savings account?

    Yes. Federal law limits the number of, and types of, withdrawals and transfers you can make each month from a savings account. You can make no more than 6 transfers or withdrawals, or a combination thereof, to another account per statement cycle without incurring a fee. 

    Transfers include any transaction that reduces your account balance, initiated by Barclays or any other institution. For more information, please refer to the Transaction Limitations section in the account Terms and Conditions. Barclays reserves the right to close accounts that have violated this policy more than three times in a twelve month period. If the Barclays account is closed, funds will be transferred back to the originating account.

  • 1. What happens to my account when my CD matures?

    You can either withdraw your funds or automatically renew your CD at the interest rate and annual percentage yield (APY) in effect on the date of maturity. You can also renew it with a different term.

    Beginning on the date of maturity, you’ll have a 14-day grace period in which you can withdraw funds from your CD without penalties. To withdraw your funds, you’ll need to contact us in writing or by phone before the grace period ends. For more detailed instructions, call the Barclays Customer Care team at 888-710-8756, 7 days a week from 8:00 am to 8:00 pm ET.

  • 2. Will Barclays remind me of the maturity date on my CD?

    Yes. We’ll send you an email alert approximately 30 days before your CD matures.

  • 3. Can I renew my CD?

    Yes. You will be notified 30 days prior to your CD maturity date. At that time you will have to log in to your account and make a maturity selection.

  • 4. Can I receive interest disbursements from my CD?

    Yes. You can receive interest disbursements each month. You have the option to keep interest in your CD account or to transfer it to your Barclays Online Savings account (or to a verified external account). To set up this preference, please log in to your account, select the Account detail tab, and go to the Additional Details section. Under CD interest disbursement, select the Edit option.

  • 5. Are there penalties for early termination?

    Yes. We charge 90 days simple interest on the amount withdrawn for CD Accounts with terms of 24 months or less. For CD Accounts with terms greater than 24 months, we charge 180 days simple interest on the amount withdrawn. In certain circumstances, such as the death or incompetence of an account owner, we may waive the early withdrawal penalty.

  • 1. What is Deposit Checks?

    The Deposit Checks feature allows you to make a check deposit into your Barclays Online Savings Account by uploading a picture of a check from your computer, laptop or mobile device. This feature was formerly known as Remote Deposit Services, and is still covered in your Account Agreement under that name.

  • 2. How do I use the Deposit Checks feature?

    When you’re logged in to your online account, select the Deposit Checks tab and follow these steps:

    1. Tell us about your deposit, such as the amount on the check and the receiving account. 
    2. Enter the amount.
    3. Sign the back of your check and write "For Mobile Deposit at Barclays Bank Only" below your signature. (Or if available, check the box that reads: "Check here if mobile deposit".)
    4. Upload a picture, from your phone, tablet or personal computer, of the front and back of the check.
    5. Submit your deposit.

    We’ll send you an email confirmation once we receive the images and another email once the deposit is processed. Checks deposited after 3:00 pm ET will be processed the next business day.  There’s a 5-day minimum hold time on the amount deposited.

  • 3. What kind of checks can I deposit through Deposit Checks?

    You can deposit all checks made payable to you, with the exception of:

    • Money orders
    • Third party checks
    • Foreign checks
  • 4. Are all computers and scanners compatible with Remote Deposit software?

    Remote Deposit is compatible with most computer and scanner models.

  • 5. Is the Deposit Checks feature secure?

    Yes. Our website and app offer multiple layers of security including password protection, internet firewalls, and encryption.

  • 6. What should I do with my checks after I deposit them remotely?

    When you deposit a check through Deposit Checks, images of the front and back of your check are processed as if a paper check was physically deposited. After funds are available in your account, please mark your physical checks as “Void” and securely dispose of them so that they won’t be deposited again.

  • 7. Are there any limits when using the Deposit Checks feature?

    Yes. There are limits on the amounts you can deposit remotely:

    • Check amount maximum: $5,000
    • Daily amount maximum: $10,000
    • Check number maximum: 10 checks in a single day
    • 10 business day maximum: $50,000 / 20 checks
     
  • 1. How do I get the app?

    Just search “Barclays US Savings” at either the Apple App or Google Play mobile app stores and click on the app to download.

    Upon your first login, you will be prompted to complete a one-time passcode process. Follow the instructions provided online to register your mobile device.

  • 2. What is the Deposit feature?

    The Deposit feature on the app allows you to make a deposit by taking a picture of your check using your mobile device. To use this service, please ensure your mobile device or tablet is updated with the latest version of its operating system. Select Deposit:

    1. Tell us about your deposit, such as the amount on the check and the receiving account. 
    2. Enter the amount. Please note that there are limits on the amounts you can deposit remotely:

      Daily check amount maximum: $5,000

      Daily account maximum: $10,000

      Check number maximum: 10 checks in a single day

      10 business day maximum: $50,000 / 20 checks

    3. Sign the back of your check and write "For Mobile Deposit at Barclays Bank Only" below your signature. (Or if available, check the box that reads: "Check here if mobile deposit".)
    4. Upload a picture, from your phone, tablet or personal computer, of the front and back of the check.
    5. Submit your deposit.

    We’ll send you an email confirmation once we receive the images and another email once the deposit is processed. Checks deposited after 3:00 pm ET will be processed the next business day.  There’s a 5-day minimum hold time on the amount deposited.

  • 3. Can I transfer money through the app?

    Yes, one-time transfers may be initiated on your mobile device to and from linked and verified external accounts.Click the "+" sign to make a transfer. 

  • 4. Does the app have an automatic log out?

    Yes, we log you out after five minutes of inactivity. However, we recommend as a best practice that you log out of your session each time following the completion of your task.

  • 5. What if my device is lost or stolen?

    If your device is ever lost or stolen, you can call our Customer Care at 877-710-8756 and we can limit the access to your bank account(s) for that device.